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The following Knowledge Base resources provide detailed guidance and instructions for resolving common configuration issues, known bugs and how to requests.
Last Updated 08/24/2009
For immediate assistance please Submit Support Request or email support at support@securevantage.com
Knowledge Base Articles - Security Management
- KB 240101: Privileged Group Membership rules fail in localized environment
- KB 240102: License Discovery Errors after installation or license key update
- KB 240103: False positive in Logon Failure Template associated with Computer activity
- KB 240104: Warning event 21405 after MP discovery
- KB 240106: Group Membership Templates don't trigger alert on certain types of group changes
- KB 240107: Systems go into agentless state after importing MPs
Knowledge Base Articles - Security Auditing
- KB 340101: Archive Export Errors in some environments using SQL international coalitions
- KB 340102: Reports fail to open after installation, permissions errors
- KB 340103: Reports fail to open due to error accessing data source
- KB 340104: Logon Activity report is extremely slow or fails to complete
- KB 340105: ACS Query and Report performance is slow
- KB 340106: After applying Operations Manager SP1 reporting no longer works
- KB 340108: The configuration file name "C:\Documents...Archiver.dtsConfig" is not valid
- KB 340109: Archive Export fails during compression step, drive has insufficient space
- KB 340111: Archive load and restoration failures
- KB 340113: Report filters for Users and Groups do not match Active Directory
- KB 340114: Partitions not being groomed and/or multiple partitions have status = 1
How To's
- KB 540101: How to update the License File
- KB 540102: How to override security alerting rules
- KB 540104: How to configure ACS solutions for multiple Audit Databases on single SQL Server
- KB 540105: How to configure Archiver to not export all partitions after install
- KB 540107: How to load reports manually on a remote report server
- KB 540108: How to edit monitoring templates after creation
- KB 540109: How to check MP version
- KB 540110: How to configure filter jobs to not run on all Partitions after install
Training Video's
- Download: ACS Master Class Series Highlights
- Download: ACS Master Classes - ACS Overview
- Download: ACS Master Classes - ACS Design & Planning
- Download: ACS Master Classes - ACS Deployment
- Download: ACS Master Classes - ACS Troubleshooting
- Download: ACS Master Classes - ACS Optimization
- Download: ACS Master Classes - ACS Noise Filtering
- Download: ACS Master Classes - Audit Policy Planning
- Download: ACS Master Classes - ACS Access Hardening
- Download: ACS Master Classes - ACS Disaster Recovery and Failover
- Download: ACS Master Classes - ACS Gateways and Certificates
- Download: Security Management - Security MP Templates Overview
Solution Video's
- Download: ACS Optimization with Secure Vantage
- Download: Audit Collection Admin Highlights
- Download: TechEd EMEA 2008 Demo
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