Knowledge Base

The following Knowledge Base resources provide detailed guidance and instructions for resolving common configuration issues, known bugs and how to requests.

Last Updated 08/24/2009

For immediate assistance please Submit Support Request or email support at support@securevantage.com

Knowledge Base Articles - Security Management
  • KB 240101: Privileged Group Membership rules fail in localized environment
  • KB 240102: License Discovery Errors after installation or license key update
  • KB 240103: False positive in Logon Failure Template associated with Computer activity
  • KB 240104: Warning event 21405 after MP discovery
  • KB 240106: Group Membership Templates don't trigger alert on certain types of group changes
  • KB 240107: Systems go into agentless state after importing MPs
Knowledge Base Articles - Security Auditing
  • KB 340101: Archive Export Errors in some environments using SQL international coalitions
  • KB 340102: Reports fail to open after installation, permissions errors
  • KB 340103: Reports fail to open due to error accessing data source
  • KB 340104: Logon Activity report is extremely slow or fails to complete
  • KB 340105: ACS Query and Report performance is slow
  • KB 340106: After applying Operations Manager SP1 reporting no longer works
  • KB 340108: The configuration file name "C:\Documents...Archiver.dtsConfig" is not valid
  • KB 340109: Archive Export fails during compression step, drive has insufficient space
  • KB 340111: Archive load and restoration failures
  • KB 340113: Report filters for Users and Groups do not match Active Directory
  • KB 340114: Partitions not being groomed and/or multiple partitions have status = 1
How To's
  • KB 540101: How to update the License File
  • KB 540102: How to override security alerting rules
  • KB 540104: How to configure ACS solutions for multiple Audit Databases on single SQL Server
  • KB 540105: How to configure Archiver to not export all partitions after install
  • KB 540107: How to load reports manually on a remote report server
  • KB 540108: How to edit monitoring templates after creation
  • KB 540109: How to check MP version
  • KB 540110: How to configure filter jobs to not run on all Partitions after install
Training Video's
  • Download: ACS Master Class Series Highlights
  • Download: ACS Master Classes - ACS Overview
  • Download: ACS Master Classes - ACS Design & Planning
  • Download: ACS Master Classes - ACS Deployment
  • Download: ACS Master Classes - ACS Troubleshooting
  • Download: ACS Master Classes - ACS Optimization
  • Download: ACS Master Classes - ACS Noise Filtering
  • Download: ACS Master Classes - Audit Policy Planning
  • Download: ACS Master Classes - ACS Access Hardening
  • Download: ACS Master Classes - ACS Disaster Recovery and Failover
  • Download: ACS Master Classes - ACS Gateways and Certificates
  • Download: Security Management - Security MP Templates Overview
Solution Video's
  • Download: ACS Optimization with Secure Vantage
  • Download: Audit Collection Admin Highlights
  • Download: TechEd EMEA 2008 Demo

News & Events

Press Release 08/04/2009: Secure Vantage Releases Security Auditing SP2 for the Audit Collection Services (ACS)


Online Webcasts 06/08/2009: Download the ACS Master Class Series for free real world expert training on the Audit Collection Services.


Read more